z777c Privacy Policy

This Privacy Policy ("Policy") describes how z777c ("z777c", "we", "us", "our") collects, processes, stores, shares and protects personal data in connection with your use of the z777c website, mobile-optimised interface and all associated services (collectively, the "Platform").

This Policy applies to all users of the Platform, including visitors who browse without registering an account and registered users who interact with our sports betting, live casino, slots and other gaming services. By accessing or using the Platform, you acknowledge that you have read and understood this Policy.

z777c is an English-language platform serving Pakistani users. We understand that data privacy is a matter of significant concern to users in Pakistan and elsewhere. We are committed to handling your personal data with transparency, care and in accordance with applicable data protection standards.

The following defined terms are used throughout this Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, IP address, financial details and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer and deletion.
• "Data Controller" means z777c, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of z777c under a data processing agreement.
• "KYC" means Know Your Customer — the identity and address verification process required by applicable regulations and our internal anti-money laundering (AML) procedures.
• "Cookies" means small text files or similar tracking technologies placed on your device when you visit the Platform.
• "Special Category Data" means sensitive Personal Data such as health information, which z777c processes only where strictly necessary (for example, to facilitate responsible gambling tools at a User's own request).
• "Account" means a registered user account on the z777c Platform.

z777c collects Personal Data through several routes. The categories of data we may collect are set out in the table below.

Payment provider names listed above (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are referenced solely as familiar Pakistan payment methods. Their mention does not imply any endorsement of z777c by those institutions, nor any affiliation between those institutions and gambling activity.

z777c processes your Personal Data only for specific, explicit and legitimate purposes. The primary purposes for which we use your data are:

• Account Management: Creating, maintaining and administering your registered Account, including authentication and password recovery.
• Service Delivery: Processing bets and wagers, settling games and sporting events, crediting winnings and processing withdrawals.
• KYC & Compliance: Verifying your identity and age, conducting AML and counter-fraud checks, meeting regulatory record-keeping obligations.
• Payment Processing: Facilitating deposits and withdrawals through third-party payment processors; detecting and preventing fraudulent or suspicious transactions.
• Customer Support: Responding to enquiries, resolving disputes, processing complaints and providing technical assistance.
• Responsible Gambling: Implementing deposit limits, loss limits, session timers, cooling-off periods and self-exclusion at your request; monitoring usage patterns to identify potential problem gambling and intervene where appropriate.
• Platform Improvement: Analysing aggregated usage data to improve Platform features, fix bugs and optimise user experience — including for users across cities like Karachi, Lahore, Islamabad, Rawalpindi and Peshawar.
• Marketing & Promotions: Sending promotional emails or SMS messages about bonuses, sports events (such as PSL, T20 internationals or ICC tournaments) and new Platform features, where you have provided consent.
• Security & Fraud Prevention: Monitoring Platform activity to detect cheating, collusion, bonus abuse, unauthorised access and other prohibited conduct.
• Legal Obligations: Complying with court orders, regulatory requirements and lawful requests from authorities in applicable jurisdictions.

We do not use your Personal Data for any purpose materially different from those listed above without providing prior notice and, where required, obtaining your fresh consent.

Where applicable data protection law requires a legal basis for processing Personal Data, z777c relies on the following bases:

• Contractual Necessity: Processing required to perform our contract with you — including account creation, service delivery, payment processing and withdrawal handling.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including KYC/AML requirements and record-keeping obligations.
• Legitimate Interests: Processing carried out to pursue z777c's legitimate business interests, including fraud prevention, Platform security, customer support quality assurance and internal analytics — provided those interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, informed and specific consent — primarily for marketing communications and for optional responsible gambling profiling features. You may withdraw consent at any time.
• Vital Interests: In exceptional circumstances, processing may be necessary to protect the vital interests of you or another natural person.

z777c does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We may share your Personal Data with the following categories of recipients only to the extent necessary and subject to appropriate safeguards:

• Payment Processors: To facilitate deposits and withdrawals, your financial transaction data is shared with third-party payment processors. These processors are bound by their own data protection obligations and are prohibited from using your data for purposes beyond processing your transactions.
• Identity Verification Providers: KYC and age verification services receive identity documents and personal details strictly to verify your identity and age in compliance with applicable regulations.
• Game and Platform Providers: Third-party casino game suppliers and sportsbook data providers may receive technical session data necessary to deliver their games and odds feeds to you.
• Analytics and Performance Providers: Anonymised or pseudonymised usage data may be shared with analytics services to support Platform improvement. These providers process data as Data Processors under our instruction.
• Customer Support Platforms: Live Chat and ticketing system providers may process Communications Data on our behalf to facilitate support interactions.
• Legal and Regulatory Authorities: z777c may disclose Personal Data to law enforcement agencies, regulators, courts or other public authorities where required by applicable law, court order or lawful regulatory request.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of z777c's business, Personal Data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

z777c operates internationally. As a result, your Personal Data may be transferred to, stored in or processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

Where such transfers occur, z777c implements appropriate safeguards, which may include:

• Standard contractual clauses approved by relevant data protection authorities;
• Binding corporate rules where applicable;
• Transfers to jurisdictions that have been assessed as providing adequate protection for Personal Data;
• Other legally recognised transfer mechanisms under applicable data protection law.

You may request further information about the specific safeguards applied to transfers of your Personal Data by contacting us using the details in Section 15.

z777c retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention principles are as follows:

• Active Account Data: Retained for the duration of your Account's active status and for a period thereafter as required by applicable regulations and our legitimate interests.
• Transaction and Financial Records: Retained for a minimum of five (5) years following the relevant transaction, in line with standard AML and financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of Account closure or the date of the last transaction, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, unless a longer retention period is required for dispute resolution.
• Marketing Preference Data: Retained until you withdraw consent for marketing communications, plus a reasonable period thereafter to evidence your prior preferences.
• Technical and Usage Logs: Typically retained for up to twelve (12) months for operational purposes, after which they are aggregated or deleted.

Where retention is no longer legally required or operationally necessary, Personal Data is securely deleted or anonymised so that it can no longer be attributed to any individual.

z777c uses cookies and similar technologies (including local storage, session storage and pixel tags) to operate the Platform, remember your preferences and understand how users interact with our services.

The types of cookies we use are categorised as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalised experience.
• Performance & Analytics Cookies: Collect anonymised or aggregated data about how users navigate the Platform — which pages are visited most, where errors occur, and how long sessions last — to help us improve the service.
• Responsible Gambling Cookies: Record your responsible gambling limit settings and session alert preferences to ensure these apply consistently across visits.

With your consent, z777c may send you promotional communications via email or SMS. These may include information about:

• New bonuses, free spins and promotional offers;
• Upcoming sports events, including Pakistan cricket matches, PSL fixtures, ICC tournaments and other live sports;
• New Platform features, game launches and seasonal campaigns;
• Responsible gambling reminders and limit review prompts.

You may withdraw consent for marketing communications at any time by:

• Clicking the "Unsubscribe" link in any promotional email;
• Updating your communication preferences in Account Settings; or
• Contacting Support via Live Chat or email.

Withdrawal of marketing consent does not affect the delivery of transactional messages (such as deposit confirmations, withdrawal notifications, KYC status updates and security alerts), which are necessary for Account management and cannot be disabled while your Account is active.

z777c implements technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• Encryption: Personal Data is encrypted in transit using TLS (Transport Layer Security) and at rest using industry-standard encryption protocols.
• Access Controls: Access to Personal Data is restricted on a need-to-know basis. Staff with access to user data undergo data privacy training and are subject to confidentiality obligations.
• Penetration Testing: The Platform undergoes regular security assessments and penetration testing by qualified third-party specialists.
• Incident Response: z777c maintains a documented data breach response procedure. In the event of a breach likely to result in a risk to your rights and freedoms, we will notify you and applicable supervisory authorities as required by law.
• Secure Password Storage: User passwords are never stored in plain text. They are hashed using modern cryptographic algorithms.

Depending on the applicable data protection law in your jurisdiction, you may hold the rights summarised in the User Rights section above this document. To exercise any of these rights, please submit a request to z777c Support.

When submitting a data rights request, please:

• Clearly identify the right you are exercising (e.g., access, erasure, portability);
• Provide sufficient detail to allow us to locate your data and verify your identity;
• Be prepared to provide proof of identity — we will not process rights requests without adequate identity verification to protect against unauthorised requests.

z777c will not charge a fee for responding to a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable fee reflecting administrative costs may apply. We will inform you of any applicable fee before proceeding.

If you are dissatisfied with our response to a data rights request, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

The z777c Platform is strictly intended for adults aged 18 years and above, or the higher minimum age required by the applicable operator or licence jurisdiction. z777c does not knowingly collect Personal Data from individuals under the age of 18.

If we become aware that we have inadvertently collected Personal Data from a person under the minimum age, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered on the Platform or provided us with Personal Data, please contact us immediately at [email protected].

We strongly encourage parents and guardians in Pakistan and elsewhere to use available parental control tools to prevent minors from accessing online gambling platforms. Age verification is a mandatory step in the z777c registration process and we apply KYC checks to confirm that all users meet the minimum age requirement.

z777c reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or Platform functionality. When material changes are made, we will:

• Update the "Effective Date" and "Last Reviewed" date at the top of this Policy;
• Display a prominent notice on the Platform informing users of the update; and
• Where required by applicable law or where changes materially affect your rights, seek your renewed consent before the changes take effect.

Your continued use of the Platform following the publication of an updated Policy constitutes your acknowledgement of the changes. If you do not agree with the revised Policy, you should discontinue use of the Platform and may request Account closure by contacting Support.

We recommend that you review this Privacy Policy periodically to stay informed of how z777c handles your Personal Data. All previous versions of this Policy are available on request.

If you have any questions, concerns or requests relating to this Privacy Policy or the way z777c handles your Personal Data, please contact our Support team using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: We aim to respond to all privacy-related enquiries within 24 business hours. Complex data rights requests may take up to 30 days.
• Language: Support is available in English. Urdu-language assistance is available on request.

When contacting us about a privacy matter, please include your registered Account username or email address so that we can locate your records and respond efficiently. Do not include sensitive documents such as ID copies in your initial message — our Support team will guide you through a secure document submission process where required.